Damaged items must be reported within two days of the delivery confirmation on your order. Please email us at email@example.com and send pictures of any damage. Please understand that colors may sometimes slightly vary due to lightning, screen resolution, and photography. This does not qualify as a damaged item.
RETURN POLICY AND PACKAGE STATUS
If you're not loving what you got, send it back! Triple Threads gives you 14 days from when your order was delivered to send it back for a store credit. We do not issue refunds!!!!
Your item must be unused and in the same condition that you received it: unworn, tags attached, free of makeup, deodorant, stains, perfume, animal hair, etc.. If any of these conditions are present a 50% deduction will be taken off of the store credit for the item(s).
Items purchased with a 30% discount or more are considered FINAL SALE and cannot be returned. A 20% restocking fee will be deducted from your store credit if a final sale item is returned.
Several types of goods are exempt from being returned: HOME DECOR, accessories, bodysuits, shorts with liners, sweatshirts, graphic tees, items with feathers, flash sale & sale items.
HOME DECOR is final sale and will NOT be accepted back with a restocking fee. We will invoice you for shipping cost to get the item back to you if we receive home decor for returns.
Shipping costs are non-refundable.
TO PROCESS A RETURN:
You must complete the return form found in our RETURN PORTAL linked below before mailing back your items.
Please include your packing slip with your return. We ask that you wrap all items neatly or place them into the original wrapping. If a final sale item is sent back that amount will be deducted from your store credit.
If you are shipping back shoes they must be shipped in the ORIGINAL undamaged shoe box. Please ship shoes back in a polymailer or a box, not just the shoe box alone. A 20% restocking fee will be deducted from your store credit if it’s shipped in the shoe box alone.
Please allow 3-4 business days for us to process your return once we receive it. Once it has been processed, your store credit will be emailed to you. Check your spam folder because sometimes giftcards want to go to spam folders.
We do not offer exchanges.
For questions regarding returns please email firstname.lastname@example.org
Checkout with the $1.00 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for FREE if it doesn’t work.
If you forgot to checkout with Re:Do no worries! You can purchase a label through them with discounted shipping rates saving you time and money! Route can NOT be added to an order after the order has been placed. It must be purchased with each order!
International Packages:Please send an email to email@example.com if you are interested in shipping outside of the U.S.