Damaged items must be reported within two days of the delivery confirmation on your order. Please email us at contact@triplethreads.com and forward pictures of any damage. Please understand that colors may sometimes slightly vary due to lightning, screen resolution, and photography. This does not qualify as a damaged item.
HOLIDAY RETURN POLICY AND PACKAGE STATUS
Holiday Return Policy:
Starting 11/1/2024, Christmas Gifts may be returned for store credit until 1/4/2025. Returns on these items must be postmarked before 1/4. Store credit will be sent to the email address used on the order. Please read below for a list of items that are not eligible for a return.
Items purchased with a 30% discount or more are considered FINAL SALE and cannot be returned. BOGO sales are final sale. No exceptions. A 50% restocking fee will be deducted from your store credit if a final sale item is returned.
ALL Black Friday & Cyber Monday sales are FINAL SALE!
Several types of goods are exempt from being returned: HOME DECOR, accessories, bodysuits, shorts with liners, SWIM, sweatshirts, graphic tees, items with feathers, flash sale & sale items. Athletic wear is final sale and not eligible for a return. All holiday apparel IS FINAL SALE, this will be noted in the description of the item.
Items NOT Eligible for Return:
- Items discounted at 30% or more.
All HOME DECOR is final sale and will NOT be accepted back with a restocking fee. We will invoice you for shipping cost to get the item back to you if we receive home decor for returns.